Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
6.0/10
Guest rating
Rooms
6.8
Location
6.4
Service
7.2
Dining
5.0
Guest reviews
6.0/10
based on 5 reviews
8.0
8.0/10 based on 1323 reviews
Gene
United States,
January
2024
7.6/10
I was pleasantly surprised by this hotel. The rooms were comfortable and clean, and the staff was very nice and helpful. However, the fact that my credit card was charged upon arrival without prior notice was a bit unsettling. The location, though not central, is convenient for those needing quick access to the airport.
Rooms
8.0
The camp beds were a bit unusual but surprisingly comfortable. The room looked just like the photos, and the no smoking policy was strictly enforced.
Service
9.0
The service was excellent. The staff was friendly and very resourceful.
Location
7.0
The location is not ideal as it's a bit far from the city center, but it's great for quick access to the airport and not too far from the metro.
Dining
7.0
The dining experience was good overall, with a nice selection of hot and cold breakfast options. The timing of breakfast service could be better coordinated.
Facilities
7.0
The facilities were adequate for a comfortable stay.
George
United States,
January
2024
5.4/10
My stay at the hotel was a mixed experience. The rooms were clean and functional, but I got a twin instead of a double as requested. The hotel grounds didn't look very nice and clean, possibly due to a wedding party being prepared that morning. The service was lacking as staff seemed unable to control a disruptive group of students, making the stay less enjoyable.
Rooms
7.0
The rooms were clean and functional, but I received a twin room instead of the requested double.
Service
5.0
The service was disappointing as the staff struggled to handle a disruptive group of students, impacting the overall stay.
Location
7.0
The location is convenient for quick access to the airport and the city center, although it's about a 20-minute drive to the city center.
Dining
5.0
The dining experience was not great, with food that seemed old and poorly prepared.
Facilities
6.0
The hotel facilities seemed average, nothing special to note.
Mario
United States,
August
2023
6.2/10
My stay at the hotel had its highs and lows. The rooms lacked water for the entire duration but were equipped with all necessary facilities, although I wished for a tea and coffee setup. The hotel was bustling with preparations for a wedding party during my visit.
Rooms
7.0
Despite the inconvenience of not having water throughout my stay, the room had all the necessary facilities. However, I missed having a tea and coffee provision.
Service
8.0
The service was friendly and helpful, with staff always ready to assist. However, the friendliness of some staff members was lacking.
Location
6.0
The hotel is situated just off the A4 Krakow ring road, making it convenient for travelers needing a location close to the airport. However, being next to a motorway and a bit far from the city center can be a downside.
Dining
5.0
The dining experience, especially the morning meal, was subpar with food that seemed not freshly prepared. The option for waffles was a redeeming factor.
Facilities
6.0
The facilities provided by the hotel were adequate, but not exceptional. There is room for improvement in this area.
Jeff
United States,
July
2023
5.6/10
My stay at the hotel was a mix of highs and lows. The rooms were not as expected, lacking water and with a persistent bad smell in the bathroom, though the hotel had already charged my Credit Card. The service was friendly with no apologies for inconveniences. The location was convenient but not ideal due to being near a motorway, and the dining experience left much to be desired with set breakfast timings and food quality issues.
Rooms
5.0
The rooms did not meet expectations, lacking water and having a persistent bad smell in the bathroom.
Service
7.0
The staff was friendly, but there were no apologies for inconveniences.
Location
6.0
The hotel's location was convenient but not ideal, being close to a motorway.
Dining
5.0
The dining experience was subpar, with set breakfast timings and food quality issues.
Facilities
6.0
Thomas
United States,
June
2023
6.8/10
My stay at the hotel had its ups and downs. The rooms were small but clean, lacking soundproofing, and missing tea and coffee making facilities, yet they had all the necessary amenities. The service was kind and resourceful, even if they wouldn't leave the reception area to warn guests. The location, while not far from the city center and the metro, was about a 20-minute drive away and somewhat confusing to navigate. The dining options were basic but offered a variety of choices. Overall, the experience was mixed but acceptable for the price.
Rooms
7.0
The rooms were small but clean with all necessary facilities.
Service
8.0
The staff was kind and resourceful, although they wouldn't leave the reception area.
Location
6.0
The location was a bit far from the city center but accessible by public transport.
Dining
6.0
The dining options were basic but provided a decent selection.
Facilities
7.0
The hotel offered standard facilities for a comfortable stay.
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